What is the check-in and check-out policy at Kempinski Hotel Cancun?
Check-in is at 15:00 and check-out is by 12:00.
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Kempinski Hotel Cancun
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Key details
Hotel Information
Retorno Del Rey 36, Cancun, 77500,
- Steps from the beach
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Kempinski Hotel Cancun - A luxury beachfront resort with Mayan-inspired spa, gourmet dining, and private seafront casitas
Located in Zona Hotelera, Kempinski Hotel Cancun offers five-star accommodations on a white-sand beach with direct Caribbean Sea views. Guest rooms include Deluxe Seaside and Seafront Rooms (41 m²), Club Lounge-access suites, and beachfront casitas, all featuring marble bathrooms with Salvatore Ferragamo amenities, Nespresso machines, and private balconies. The hotel houses four restaurants: Fantino (AAA 5-Diamond Mediterranean fine dining), The Club Grill & Jazz Supper Club (live piano jazz and grilled specialties), El Café Mexicano (regional breakfast buffet), and Caribe Bar & Grill (seafront al fresco dining). Kayantá Spa provides Mayan-inspired treatments using Yucatán ingredients, while the 2508.4 m² conference center accommodates events. Nearby landmarks include Dolphinaris Cancun (500 m) and the Mayan Museum of Cancun (2 km). Breakfast is served daily at El Café Mexicano.
Pros
Private beachfront casitas with direct ocean access and personalized dining
AAA 5-Diamond restaurants Fantino and The Club Grill serving gourmet Mediterranean cuisine
Kayantá Spa's hydrotherapy circuit includes eucalyptus steam baths and plunge pools
Club Lounge rooms offer private check-in, sunset cocktail hours, and panoramic sea views
24-hour gym with cardio equipment faces the beach
Cons
Most restaurants require reservations due to limited seating
Zona Hotelera's layout necessitates taxis for off-site exploration
Select your room type
Kempinski Hotel Cancun offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
- Deluxe Seafront Double Room2 persons41 m²2 Double bedsAir conditioningBalconyroom details
- Deluxe Seaside Double Room2 persons41 m²2 Double bedsAir conditioningBalconyroom details
- Deluxe Seafront King Room2 persons41 m²1 King-size bedAir conditioningBalconyroom details
Show all rooms
Price and Room Availability Calendar
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Check-in/ Check-out
Facilities
Kempinski Hotel Cancun offers amenities for your comfortable stay and unforgettable experiences
General
- No smoking on site
- Free Wi-Fi in public areas
- Parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Luggage storage
- Locker room
- Private beach
- Lift
- Currency exchange
- ATM/Cash machine
- Hairdresser
- Coffee shop
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
- Tennis court
- Golf course
- Yoga class
- Sports trainer
Services
- Paid airport shuttle
- Valet parking
- Room service
- Housekeeping
- Car hire
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Shops/Commercial services
- Welcome drink
Dining
- In-room breakfast
- Restaurant
- Snack bar
- Bar/ Lounge area
- Special diet menus
Business
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Babysitting/Child services
- Children's buffet
- Children's play area
- Kids club
Facilities for people with disabilities
- Toilet for disabled
Spa & Leisure
- Heated swimming pool
- Outdoor swimming pool
- Beach access
- Beach umbrellas
- Sun loungers
- Live entertainment
- Garden area
- Spa & wellness centre
- Solarium
- Sauna
- Steam room
- Jacuzzi
- Pedicure
- Manicure
- Waxing
- Body scrub
- Facial
- Treatment room
- Body wraps
- Back massage
- Head massage
- Full body massage
- Foot massage
- Pool with view
- Shallow end
- Make up services
Room features
- Air conditioning
- Heating
- Mini-bar
- Sitting area
- Patio
- Garden furniture
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Separate tub and shower
Show more
Location
Retorno Del Rey 36, Cancun, 77500,
Explore Cancun
Explore Cancun
Museo Subacuatico de Arte
9 minutes walking
An underwater sculpture museum showcasing artificial reefs and promoting marine life; great for snorkeling and diving.
Dolphinaris Cancun
6 minutes walking
Interactive dolphin experiences offer a unique opportunity to swim with trained dolphins in a safe and fun environment.
Mayan Museum of Cancun
25 minutes walking
Showcases ancient Mayan artifacts and history, with beautiful outdoor displays and educational exhibits about local culture.
Playa - Beach
3 minutes walking
A stunning beach known for its soft sand and clear blue waters, perfect for sunbathing and swimming.
Water Sports
3 minutes walking
Thrilling water sports like jet skiing and parasailing are available on the nearby beach, offering excitement and stunning views.
Spa Services
1 minute walking
On-site spa provides rejuvenating treatments and massages for relaxation, helping guests unwind after a busy day.
Fantino
1 minute walking
Fine dining offering Italian cuisine, renowned for its fresh ingredients and exquisite presentations in an elegant setting.
Puerto Madero
5 minutes walking
Steakhouse featuring Argentinian cuts with a waterfront view; perfect for romantic dinners and celebrations.
H Roof
6 minutes walking
Sky bar with a vibrant atmosphere, offering cocktails and live music; ideal for nightlife and sunset views.
Interactive Aquarium
25 minutes walking
An engaging aquarium experience with interactive exhibits, making it a fun outing for families and children.
Getting around
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site at true.
Internet
Wireless internet is available in public areas for free.
Breakfast
A full breakfast is served at the price of US$40 per person per day.
Children & extra beds
There are no cots provided in a room.
Pets
Pets are not allowed.
Languages
English, Spanish, Japanese, Russian
Year renovated:
2006
Number of floors:
9
Number of rooms:
363
Former name
The Ritz-Carlton, Cancun
Reviews and Ratings
Feedback about Kempinski Hotel Cancun from previous guests about their experience.
Pros
Attentive staff
Oceanfront room
Delicious cuisine
Immaculate landscaping
Excellent service
Cons
Poor maintenance
Rude manager
Guest reviewsShow more reviews
FAQs
About Kempinski Hotel Cancun
How far is Kempinski Hotel Cancun from Cancun International Airport?
The hotel is approximately 20 km from Cancun International Airport, with an estimated travel time of 21 minutes by car.
What dining options are available at Kempinski Hotel Cancun?
Dining options include Fantino for Mediterranean cuisine, The Sushi Bar for Asian specialties, and casual dining at the Lobby Lounge.
Is there a private beach at Kempinski Hotel Cancun?
The hotel features a private beach equipped with cabanas, sun loungers, and beach service.
What amenities are included in the rooms at Kempinski Hotel Cancun?
Rooms include a minibar, work desk, balcony with ocean views, Wi-Fi, and a private bathroom with a bathrobe and slippers.
What recreational activities are available at Kempinski Hotel Cancun?
Guests can enjoy outdoor pools, a fitness center, tennis courts, golf, and children's activities.
Is parking available at Kempinski Hotel Cancun?
Private parking is available on-site for 20 USD per day.
Does Kempinski Hotel Cancun offer spa services?
The hotel has a spa that offers a range of treatments including massages, facials, and body scrubs.
What languages do the staff at Kempinski Hotel Cancun speak?
Staff members are proficient in English and Spanish.
How far is Kempinski Hotel Cancun from the center of Cancun?
The center of Cancun is located approximately 18 km from the hotel.
What type of breakfast is available at Kempinski Hotel Cancun?
Breakfast is available for an additional charge of 55 USD.
What nearby attractions are close to Kempinski Hotel Cancun?
Nearby attractions include the Mayan Museum, El Rey Archaeological Zone, and Aquaworld, located around 2 km away.
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